Frequently Asked Questions

Enter your tracking number on the Track Shipment page to view the latest status, location, timeline and estimated delivery information.

Your tracking number is normally provided in your shipment confirmation or receipt.

It means the shipment is moving through the transportation network toward its destination.

Transit time depends on origin, destination, service level, customs processing and other transportation conditions.

The latest available tracking event will be displayed on the shipment page. Contact support if you need additional assistance.

Address changes depend on the shipment stage and applicable service rules. Contact customer support for assistance.

Use the Contact page to send an enquiry or use the configured email and telephone details shown throughout the website.

It means the shipment has entered the final delivery stage and is assigned for delivery.